Version 1.0 – Updated on April 9, 2025

loqua.marketing respects the privacy of its clients, partners, and users, ensuring that personal data is processed in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

1. Data Collection and Purpose

We collect personal data for the following purposes:

• Client and contract management;
• Provision and continuous improvement of our services;
• Sending commercial communications (with consent);
• Compliance with legal and tax obligations.

Data collected may include: name, email, phone number, company, job title, IP address, and interaction history with our channels.

2. Retention and Security

• Data is retained only as long as necessary for its intended purpose or as required by law.
• We implement technical and organizational measures to ensure data security, confidentiality, and integrity.

3. Data Subject Rights

Under applicable law, you have the right to:

• Access your data;
• Request correction or deletion;
• Object to or restrict processing;
• Request data portability;
• Withdraw consent (where applicable).

Requests must be submitted in writing to: info@loqua.marketing.

4. Sharing with Third Parties

loqua.marketing does not share personal data with third parties without explicit consent, except for:

• Legal obligations;
• Operational needs (e.g., hosting, email, automation, and analytics providers).

5. Cookie Usage

Our website uses cookies to:

• Enhance browsing experience;
• Analyze usage statistics;
• Personalize content.

By using the site, you consent to cookies.

Types of cookies used:

• Essential: Required for website functionality;
• Analytical: Collect statistical data (e.g., Google Analytics);
• Functional: Remember user preferences;
• Third-party: From platforms like Typebot, Mautic, or Chatwoot.

You may block or delete cookies via browser settings, but disabling some may affect site functionality.

6. Contact & Complaints

For questions or complaints regarding data processing, contact:
✉️ info@loqua.marketing

If unresolved, you may file a complaint with the National Data Protection Commission (CNPD):
https://www.cnpd.pt